By implementing ContactMonkey into your Salesforce instance, companies are now not only able to log an email to a Salesforce record but they are also able to: Track daily sales emails Score leads in real-time Get alerts when your email is opened
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What is contactmonkey email tracking?
Contact Monkey | Email Tracking Email Tracking OVERVIEW Enhance your Outlook or Gmail inbox with ContactMonkey’s powerful sales toolkit. Advanced email tracking, Salesforce integration, email scheduling, and mass emails – all in one easy-to-use sidebar.
What happens when a customer replies to a Salesforce email?
When a customer replies to an email that has the Thread ID the Salesforce will identify the case via the Thread ID, the Case Owner will be sent a notification, and the Email will be added to the Email Related List. To add the Related List to the Case Layout:
What can you do with contactmonkey?
Enhance your Outlook or Gmail inbox with ContactMonkey’s powerful sales toolkit. Advanced email tracking, Salesforce integration, email scheduling, and mass emails – all in one easy-to-use sidebar.
Can you track emails sent from Salesforce?
To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you’ll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.
How does ContactMonkey work?
ContactMonkey tracks email opens by automatically injecting an invisible 1×1 image (tracker) into the body of your email as it is sent out. When your recipient opens the email (and displays images), the tracking image is triggered, registering an open for that recipient.
Can you track if an email is forwarded?
In Microsoft Office Outlook, when an email is forwarded to a recipient, the email can be tracked. Tracking a forwarded email lets you view when — or indeed if — the email has been received and read by the recipient, and if the email has been forwarded to any other recipient.
Does Gmail sync with Salesforce?
From Salesforce Setup, enter Gmail in the Quick Find box, then select Gmail Integration and Sync. Enable and expand Let users access Salesforce records from Gmail. To let reps relate emails to relevant Salesforce records, enable Enhanced Email with Gmail.
How much does ContactMonkey cost?
ContactMonkey Sales Email Tracking PricingNamePriceInternal Email TrackingOn request CustomTeam$15per month, billed annuallyProfessional$10per month, billed annuallySalesforce$25per month, billed annuallyNov 7, 2018
What happens when you reply to a forwarded email?
Replying to Forwarded email If the recipient replies to the forwarded email then the reply goes to the person who forwarded the email, and not the original sender. If you want to reply to the original sender then you will need to get the email address of the original send from the message body.
Is it illegal to forward an email without permission?
You write an email; it is protected by copyright law. Law. That’s how copyright works. So, to forward, publish or post without the original author’s permission is copyright infringement.
Can you fake a forwarded email?
Nope, not really. You could ask that they include the message headers (that show the path the e-mail travelled on the Internet), although those could be faked just as easily. You don’t even have to send yourself an e-mail to forge a forward. You could just type it into the e-mail.
How do I integrate email with Salesforce?
0:052:47Salesforce email integration – YouTubeYouTubeStart of suggested clipEnd of suggested clipI can link this email to a related Salesforce. Record like a contact account opportunity or even aMoreI can link this email to a related Salesforce. Record like a contact account opportunity or even a custom object.
How do I unlink Salesforce from Gmail?
To disable the Send to Salesforce for an individual email, click the “Salesforce” cloud button at the bottom of the compose window and toggle “Send to Salesforce” to the off position.
How do I Sync Salesforce with Google?
From Setup, enter Sync in the Quick Find box, then select Gmail Integration and Sync. Select Let users sync contacts, events, or both between Google and Salesforce to enable Lightning Sync. Click Let users sync contacts, events, or both between Google and Salesforce to see additional setup steps.
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