Paul do Forno: CloudCraze is a powerful B2B commerce platform that is natively built on Salesforce’s platform, which enables companies to deliver a more integrated personalized experience for their business customers throughout the buying process.
What is Salesforce CloudCraze and how does it work?
Salesforce brands itself as a “customer company.” With CloudCraze, Salesforce customers can start tracking all interactions and transactions with their B2B customers. This increases the knowledge and experience of individual customer buying behaviors, which can be used for better targeting and much more effective long-term personal engagement.
What is Salesforce Commerce Cloud?
Salesforce is a global leader in digital commerce and during the 2017 holiday shopping season, Salesforce Commerce Cloud powered the experiences of more than 540 million consumers across some of the world’s top brands.
What happened to the CloudCraze content in confluence?
However, some content hasn’t been migrated. The CloudCraze license for the Confluence wiki will expire in April 2021, and the content will no longer be available. Review the following list of topics, and update your bookmarks to ensure that you can continue to find the content you need to maintain your storefronts.
Why choose CloudCraze for B2B commerce?
Technology analyst firm Gartner named CloudCraze a “visionary” in Digital Commerce in its Magic Quadrant report, April 2017. The report spotlights CloudCraze’s “depth of B2B functionality,” its “single view of a `customer via native Salesforce integration,” and the speed at which buyers can go from contract to a live site.
When did Salesforce acquired CloudCraze?
On March 12th Salesforce entered into a definitive agreement to acquire Chicago-based CloudCraze. This should come as no surprise to anyone familiar with events in the enterprise eCommerce space over the past several years.
What is CloudCraze used for?
Cloud Craze CloudCraze is an eCommerce solution for big enterprises that have already deployed a Salesforce system for their business, and thus cannot be used as a standalone service. The software provides easy access to existing sales and generates smart reports based on combined results.
What is eCommerce cloud Salesforce?
Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.
Can CloudCraze be used for B2C?
CloudCraze president calls the acquisition by Salesforce ‘a huge win’ for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform. It’s been a busy first half of 2018 for Salesforce.
What is B2C Salesforce?
Salesforce B2C Commerce helps businesses design, launch, and manage eCommerce websites to handle orders, pricing, product catalogs, account hierarchies, payments, and more. It allows service agents to access storefronts and customers’ order history in real-time, and process over-the-phone orders and check-outs.
What businesses use commerce cloud?
Commerce Cloud is the world’s leading B2C and B2B commerce solution. Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store.
What is the difference between Salesforce and Salesforce Commerce Cloud?
Can Salesforce be used for eCommerce?
Salesforce Commerce Cloud empowers you to create seamless ecommerce experiences that inspire and convert today’s connected shoppers. With our cloud-based ecommerce software, you can go to market faster and smarter — delivering personalised customer experiences across mobile, digital, and social platforms.
Is Salesforce good for eCommerce?
Salesforce Commerce Cloud is a highly scalable, cloud-based software-as-a-service (SaaS) ecommerce solution. It offers best-in-class features and functionality developed and refined over many years to provide a highly optimised ecommerce experience.
Is Salesforce B2B or B2C?
Salesforce is primarily set up using a Business to Business (B2B) model as compared to a Business to Customer (B2C) model.
What is the difference between Salesforce B2B and B2C?
B2B stands for ‘business to business’ while B2C is ‘business to consumer’. B2B ecommerce utilises online platforms to sell products or services to other businesses. B2C ecommerce targets personal consumers.
Is Salesforce only B2B?
The short answer is that Salesforce Commerce Cloud does both B2C and B2B– but they are effectively separate projects, united by a common name.
What is Cloudcraze platform?
Chicago-based CloudCraze is a B2B digital commerce platform built on Salesforce’s Force.com platform. It aims to transform the way businesses buy and sell products and services to each other by making experiences digital, personalized, and consumer-like — anytime, anywhere, on any device, with or without a salesperson participating in the process.
Why do we use Salesforce?
Reasons Why We Use and Recommend Salesforce. It’s a CRM. It helps you create and manage optimal customer experiences. With Salesforce as your CRM, your marketing, sales, and customer service teams can understand every customer and deliver the correct message or answer when they need it .
How much will ecommerce sales be in 2020?
1) It’s a software category with a better future. Global business-to-business e-commerce sales are anticipated to exceed $6.6 trillion by 2020, surpassing B2C, which will be valued at $3.2 trillion.
Can you use Salesforce for only one thing?
You can use Salesforce for only one thing, or as a joined-up platform for all that you do: a contact management system, a way to manage your sales pipeline, your marketing machine, finance management system—with Salesforce, it’s up to you.
Does digital commerce extend self service?
Digital commerce can extend the self-service functionality of a Service Cloud, for example. There’s also a natural fit with the configure-price-quote (CPQ) capabilities of the Salesforce Quote-to-Cash product, which CloudCraze started using even before its acquisition by Salesforce in late 2015.
CloudCraze offers custom SMB and enterprise pricing, meaning that each client receives an individual package tailored to his needs. Contact the company for more details, and ask for your quote.
A cloud solution helping brands track and manage sales, deploy multiple currency and multilingual storefronts by staying within Salesforce environment.
Salesforce Commerce Cloud comes in two pricing editions: Salesforce B2C Commerce and Salesforce B2B Commerce. You can choose from the options depending on your needs and contact the vendor for pricing information.
Salesforce Commerce Cloud connects with apps and third-party systems in Salesforce’s AppExchange.
Salesforce Commerce Cloud unifies the customer experience and streamlines commerce operations from purchase to fulfillment to post-sale service.
Popular Salesforce Commerce Cloud Alternatives
If you continue having doubts about which solution will perform best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every service is and how extensive is its online presence. For example CloudCraze Twitter account has currently 646 followers.