Table of Contents
How to create a call list in Salesforce without a license?
If you don’t have Sales Console User licenses, get onto your salesforce account manager. It’s simple and easy to set up the Sales Console and use to create call lists in salesforce. Just follow these step-by-step instructions. If you need help, no problem.
Can you create a call list from a report?
Other people create a call list from a report. However, that involves a lot of toing and froing for each call. Or they use a List View. Again, far from ideal.
What are the default contact fields in Salesforce?
In the following list, you can find the default Salesforce contact fields you can fill in when creating a contact: First and last name. Account name. Job title. Email address. Phone number. Fax. Address.
What is a contact list view in Salesforce?
Once you have your contacts in Salesforce, you can organize them in contact lists so that they bring more value to your selling process. A contact list view unites contacts that match certain criteria as well as limit the number of displayed contacts.
Why is the first element of a list null?
In the following example, the list has three elements. When the list is sorted, the first element is null because it has no value assigned. The second element and third element have values of 5 and 10.
Does clear include parameters?
Even though the clear method does not include any parameters, the list that calls it is its implicit parameter. Note. When using a custom type for the list elements, provide an equals method in your class. Apex uses this method to determine equality and uniqueness for your objects.
What is the rule of thumb in Salesforce contact management?
The rule of thumb in efficient Salesforce contact management is to have a single, complete, and accurate contact record for each person who is active with an account. Let’s see what each of these attributes implies:
What is Salesforce contact object?
The Salesforce contact object comes preconfigured with a standard set of fields, which can be further customized according to your preferences and needs. In the following list, you can find the default Salesforce contact fields you can fill in when creating a contact:
What is Salesforce account and contacts?
Accounts and contacts are associated with many other standard Salesforce objects, which makes them some of the most important objects in Salesforce. Besides, both of them are the basis of building a 360-degree customer view. That is why a deep understanding of how to use accounts and contacts in the most efficient way is the key to your success among customers.
Why do you need to organize contacts in Salesforce?
Once you have your contacts in Salesforce, you can organize them in contact lists so that they bring more value to your selling process. A contact list view unites contacts that match certain criteria as well as limit the number of displayed contacts.
What does “active” mean in Salesforce?
Active – means currently employed and actively working for a company.
Can a contact have only one owner?
Though a contact can have only one owner, other users can still collaborate on it. Reports to field – allows organizing your contacts hierarchically. Lead source drop-down list – defines where the contact came from. Email opt out checkbox – reminds you whether a contact should be emailed.
Step 1: Create the Lightning Component
To start off, I created a Lightning Component to display a simple banner at the top of a record page. The code that follows below after shows each part of the component in case you’d like to build anything similar. The main points of the component are:
Step 2: Add Component to Record Pages
Once the component is created, it’s time to add it to the record pages.
Summary
It’s all well and good capturing communication preferences, but if a salesperson cannot quickly see if they can or cannot contact someone, it defies the point of having communication preferences in the first place.
Introducing Sales Dialer
Sales Dialer isn’t exclusive to Service Cloud (and it requires separate licenses, only available in some countries), but it is an incredibly useful integration, so we’ll introduce it here.
Make Calls In a Flash
Now that it looks like the technology is up and running, Anthony’s ready to make some calls! After he customizes his Dialer settings, that is.
Create a Call List
NMH has a list view of all their transitional housing program graduates. (Remember list views? We covered them in the module called Nonprofit Program Management with Salesforce.) Anthony’s now going to use that list view to build his call list. A call list is a list of contacts queued in the Dialer.
Make a Call Using the Call List
Now that the list is all set up, it’s time to make some calls. The list automatically focuses on the first contact, so all Anthony has to do is click Call Next. When that call is complete, he can save the call log and the call list updates automatically, moving through the queue.
Pre-recorded Voicemail Drops
After a much needed break, Anthony clicks the gear in the Call Panel to open Sales Dialer Settings. He then clicks Dialer > Voicemail Settings.
Progress, Thy Name Is Salesforce
All of the Sales Dialer features have Anthony excited about his follow up calls. It’s easier for him to create and keep track of where he is in a call list, make notes during conversations, and make sure he’s included important details in all his voicemails.
