Can’t send email in salesforce



  • Log in to an organization.
  • Switch to Lightning Experience.
  • Enable Einstein Activity Capture (EAC).
  • Assign the EAC permission set to any affected User.
  • Send email from Email action on any object.
  • Click Send, the affected user gets the error “We can’t send your email. Try again, or contact your Salesforce admin.”


Why am I getting ‘we can’t send your email’ error?

Error ‘We can’t send your email. Try again, or contact your Salesforce admin’ When You Send an Email When Einstein Activity Capture (EAC) is enabled, Lightning Experience (LEX) users as well as the non-administrator users are unable to send an outbound email from Salesforce. They encounter the error, “We can’t send your email.

Is it possible to send an email with a free license?

To use the send email functionality, access to the contact object is required. Because – Free licenses are platform only licenses, they do not include any access to standard objects. The solution would be to utilize a license that does have access to the contacts object. I have use licences and for sure you can send emails.

Why can’t I send emails from my Org wide?

Ensure the org wide default email address is setup and verified. Ensure the Open Activities and Activity History is on layout and can’t hurt to ensure the Email (SendEmail) action is on the layout. You need to sign in to do that. Need an account?

How do I send an email to a contact?

To send email to a contact, lead, person account, or other user: Click Send An Email on the Activity History related list of a record. Or, from a case, click Send An Email or Reply from the Email related list. This option is available only to organizations using Email-to-Case or On-Demand Email-to-Case.


Why can’t I send an email in Salesforce?

To fix this issue, reconnect your email account from Personal Settings: Go to your Avatar | Settings | Email | Connected Accounts page and authenticate or reconnect your Email account as needed. If you have Inbox enabled, you can also do this from one of Inbox clients (Outlook or Gmail).

How do I enable email sending in Salesforce?

In Setup > Manage users > Profiles – Click the profile to which the user is associated to. Once you are in Under General User Permissions check for Send Email option.

Can you send emails directly from Salesforce?

Send email from Salesforce using the Salesforce servers. No need to integrate with an external email service. This a great approach if you’re using Salesforce Classic, need bounce management, or aren’t using Gmail™ or Office 365™ with Lightning Experience. Use your company’s email server to send email from Salesforce.

How do I change email settings in Salesforce?

Edit Your Email SettingsFrom your personal settings, in the Quick Find box, enter My Email Settings , then select My Email Settings.Make your changes. Note Depending on your org’s settings, if you change your email address, you can be prompted to confirm your identity.

How do I send an outbound email in Salesforce?

Outbound email services are used to send an email to the external system using the Apex code….To use email services, go to the setup option then email services option.Click on email service options and create a new email message.Now create an apex class using an apex inbound email handler.Check the active checkbox.More items…•

How do I send an email from Salesforce lightning?

Send Email from a Record in Lightning ExperienceOpen the record from which you want to send the email.Click the Activity tab and then click Email. … Write your email. … Add attachments if you need to.To add multiple attachments from your computer, drag the files into the body of the email.Preview and send.

What email server does Salesforce use?

Emails from Salesforce There are 3 options to choose from when determining how the email is sent. It can be sent using Salesforce email servers ‘Send Through Salesforce’, using gmail or office 365 accounts ‘Send through Gmail or Office 365’ or using a company SMTP mail server ‘Send Email Through Email Relay’.

How do I send an email from Salesforce to Gmail?

From Setup, in the Quick Find box, enter Send through External Email Services , and then select Send through External Email Services. Select either Send through Gmail or Send through Office 365. From Setup, enter Deliverability in the Quick Find box, then select Deliverability under Email.

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