Can’t select duplicates in salesforce lightning


In Salesforce Classic experience, we can manually search for duplicate records and pick and choose which ones we want to merge. In Lightning, however, this is not possible, and only records identified in the “Potential Duplicates” page component can be merged manually.


How do I enable duplicate rules in Salesforce lightning?

From Setup, use the Quick Find box to find Duplicate Rules. To edit a rule, click the rule name, and click Edit. To create a rule, click New Rule, and select the object you want the rule to apply to. Enter the rule details, including a name, description, and record-level security settings.

How do you find duplicates in Salesforce lightning?

In Setup, use the Quick Find box to find Lightning App Builder. On accounts, contacts, or leads, add the Potential Duplicates component. Select how you want to alert sales reps to duplicates. You can’t add the Potential Duplicates component to custom objects.

How do I enable potential duplicates in Salesforce?

To use duplicate rules and the Potential Duplicates component for person accounts, first enable person accounts. Then activate person account matching rules and duplicate rules, and add the Potential Duplicates component to your person accounts layout.

How do I check for duplicates in Salesforce?

Hitting the ‘Find Duplicates’ button on the Lead record, presents the option to check the following options: Name. Last Name.

How do I clean up duplicates in Salesforce?

In Salesforce Classic Click + (All Tabs) on the Navigation bar. Search for Duplicate Record Sets. Select the Duplicate Record Sets that need to be deleted. Click the Delete button.

How do I use duplicate record sets in Salesforce?

On a duplicate record set list view, click New. Specify a duplicate rule (in the Duplicate Rule field) or a duplicate job (in the Parent field). In Lightning Experience, in the Related tab, click New. In Salesforce Classic, on the duplicate record set detail page, click New Duplicate Record Item.

Why are my duplicate rules not working in Salesforce?

Your duplicate rule is not working because you have blocked the Action On Create and Action On Edit. First, you have to choose to allow from the picklist then check the alert checkboxes shown in below image.

How do I filter duplicates in Salesforce?

How to configure duplication rules:Go to Setup, in the QuickFind type Duplication Rules.Select New Rule and the object you want.Enter a name and description.Select the record-level security required: … Set the action you want to happen when records match.More items…

How do I restrict duplicate records in Salesforce?

In the Standard Lead Duplicate Rule, select Block instead of Allow. With the Standard Lead Duplicate Rule set to block duplicates, a rep can click to view duplicates of leads but can’t save a new lead. Prevent reps from creating duplicates of records they don’t have permission to view.

How do I manage duplicate leads in Salesforce?

Manage Duplicates One at a Time By activating duplicate rules and the Potential Duplicates component, you can control whether and when sales reps can create duplicate accounts, contacts, and leads. You can also give them permission to merge duplicate leads, business and person accounts, and contacts.

How do you find duplicates through config for custom objects in Salesforce?

How to use Duplicate Check with a Custom Object in Salesforce…Step 1 Add custom Object to DC Setup. … Step 2 Create a custom DC Check button in Salesforce Classic. … Step 3 Add the DC Check button to your custom Object Layout. … Step 4 Create a custom DC Merge button in Salesforce Classic.More items…

Written By… Ines Garcia

Ines Garcia founder of , is an Agile Coach, Certified Scrum Professional (CSP®-SM) and a Salesforce MVP, together helps organisations to become more agile.

How to Merge Duplicate Contacts in Salesforce

Once you have created Duplicate and Matching rules, Salesforce is able to identify potential duplicates in your org. However, you need to add the “Potential Duplicates” component to your Lightning record page, to be able to see them!

How to Merge Duplicate Salesforce Accounts

Similarly to Contacts, ensure your Account Record Page contains the “Potential Duplicates” component to display, when duplicates exist:

Duplicate Record Sets

Duplicate Records Sets are like list views for Duplicate Rules and display records that have been identified as duplicates. They are created when your duplicate rules for Salesforce are triggered.

Merging Duplicate Considerations

Remember hidden fields – they won’t show on the wizard, yet the values are retained from the record marked as primary.


Merging records in Lightning Experience is available and useful! As an admin, you want (need!) to keep on top of potential duplicates to ensure trustworthy data that is reflective of your awesome admin skills.


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