Table of Contents
What is a community in Salesforce?
Multiple communities can be created in a Salesforce org to address different purposes Customer Service ( Napili ): A powerful, responsive self-service template that lets users post questions to the community, search for and view articles, and contact support agents by creating cases.
What is the difference between Salesforce community and lightning community?
Community is a space for an org to connect with people (i.e. internal users, partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
What can we do for you at Salesforce?
We help you plan your app or solution strategy, develop Salesforce expertise, create a go-to-market strategy, generate customer demand, and support your ongoing success as part of our thriving Salesforce ecosystem.
What is the difference between Salesforce community member-based license and internal license?
Difference between both types of license: Community member-based license is similar to standard Salesforce internal license. External users who have member-based licenses can have access to a community multiple times. But, they do not have access to internal organizations.
Can community users use the Salesforce app?
Allow site access via the Salesforce mobile app by granting the “API Enabled” profile permission to external users with communities licenses. From Setup, enter Profiles in the Quick Find box, then select Profiles. Select Edit on a profile to add the profile permission.
What can Salesforce communities be used for?
Salesforce customer communities are essentially support and self-service portals that allow customers to: Ask questions of customers and staff. Participate in discussions with other customers. Review other questions and discussions.
What types of communities Does Salesforce offer?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.
How many communities can a Salesforce org have?
100 communitiesMaximum Number of Communities Limit You can Create up to 100 communities in your Salesforce org. Active, inactive, and preview communities, including Force.com sites are also counted in this limit.
What are communities called in Salesforce?
Salesforce Experience Cloud, formerly known as Community Cloud, is a digital experience platform that helps companies quickly build connected digital experiences for their customers, partners and employees at scale.
What does Salesforce community mean?
Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. It provides them the records and data they need to accomplish their work efficiently.
What is difference between partner community and customer community?
Customer Community – allow your customers (B2B and B2C) engage with both your organisation and other customers via an online portal. Partner Community – give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team.
How do I create a community in Salesforce?
To create communities go to setup -> Build -> Customize -> Communities -> Manage Communities -> and click on New communities button . And enter name, description and url and click on create button.
What is Salesforce Partner community?
The Salesforce Partner Community is a portal built and maintained specifically for Salesforce partners. It’s where these partners manage their business, learn best practices, get support, and engage with Salesforce employees in a secure environment.
Can two communities share same domain?
Hi Sudha, You can’t have multiple domain names for Communities. Force.com domain name is unique, so you can’t have multiple. While creating Communities for the first time, we are asked to register a domain name and then we can create multiple Communities with different URL but same domain name.
Is Salesforce communities the same as community cloud?
The Experience Cloud platform enables users to build more than just communities, but build forums, portals, help centers, sites, and mobile apps to manage your organizations’ content.
Are Salesforce communities free?
Salesforce Communities pricing: Customer Community: $2 per login or $5 per member/month. Customer Community Plus: $6 per login or $15 per member/month. Partner Relationship Management: $10 per login or $25 per member/month.
What is a community in Salesforce?
Community is a space for an org to connect with people (i.e. internal users , partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
How can visibility of data in Salesforce communities be controlled?
Visibility of data in communities can be controlled using profiles and permission sets. Multiple communities can be created in a Salesforce org to address different purposes
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to collaborate.
Why do companies create online communities?
Such communities help generate new ways to connect with potential customers and buyers, provide effective customer service and complete access to information may be required to successfully use a company’s products or services. That, as a result, positively influences shopping behavior and builds trust in the brand.
What is a partner community?
Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals. It’s a space where partners can manage their business, learn best practices, get the support they need, and connect with Salesforce employees in an absolutely secure environment.
What is customer community license?
Customer Community licenses are used for B2C interactions with a huge number of customers that need access to Cases and a knowledge base.
What is internal employee community?
Internal employee community is a portal for HR and IT information, that allows employees to connect with each other and provides them with a single space for shared files, searchable knowledge databases and training materials, schedules, project management, and organizational documentation or announcements.
Is creating an online community expensive?
At first, the idea of creating an online community may sound like an expensive venture and a rather complicated task; but after you consider the advantages it provides and how easy it can be with Salesforce, you will change your mind.
Can you use community pages without a license?
It’s worth mentioning that members still have some level of access even without acquiring a Community license. For instance, guest users have access to community pages that are publicly available (like a public knowledge base) to find and read content, review knowledge articles, and perform tasks that don’t require them to log in. But acquiring a community license also allows you to create external profiles (beyond the guest user profile) to access Communities.
What is a member based Salesforce license?
Member-Based – This license type is much like other standard Salesforce license types. It’s generally a higher fixed monthly amount per license, and the user assigned with it can log in as many times as they want to.
What is Salesforce Gold Partner?
As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities (among other things).
How many communities can an org have?
While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *.force.com domain like businessname.force.com.
Do you need to include permissions in a change set?
Deploy profiles and permission sets with the components. As with Custom fields and Objects, if you want permissions to come along, you’ll need to include those Profiles in the Change Set or Package, too.
Can a community delete pages?
Here are some things to keep in mind: Deploying a community can delete pages. Usually deployments are additive only, but when deploying the main components of the community, it overrides that structure completely. That means pages removed in sandbox will be removed from production.
