A government for the digital age salesforce pdf


What is Cyber governance in the digital age?

■ 20 INTRODUCTIONS — THE CYBERTHREAT IN THE DIGITAL AGE necessarily extends this duty to include the protection of the organization’s digital assets (data, networks, and software). As a conse- quence, the governance of cyber risks has become increasingly important for boards of directors and senior management.

Will the digital age just “work”?

Now, imagine that this trust, reliance, and comfort could not be taken for granted any longer and the total chaos that would ensue. This is the digital age; and with all the effi – ciencies and productivity that has come with it, more and more we trust that it will just “work.”

Who is the author of navigating the digital age?

Navigating the Digital Age: The Defi nitive Cybersecurity Guide for Directors and Offi cers Publisher: Tim Dempsey Editor: Matt Rosenquist Design and Composition: Graphic World, Inc. Printing and Binding: Transcontinental Printing Navigating the Digital Age: The Defi nitive Cybersecurity Guide for Directors and Offi cers

What are the business imperatives for the digital age?

Small Business imperatives for the digital age | Salesforce Businesses with effective sales & marketing activities increased their chance of revenue growth from 33% to 51% – an 18 percentage point increase 94% of businesses that upgrade to a CRM system experience benefits Businesses with Customer Relationship Management (CRM) software earn 28%


What are the needs of organizations in the digital age?

To accomplish agency missions in the digital age, organizations need leaders across functions who are prepared and able to lead during this time of rapid and unprecedented change. In order to meet citizens’ rising expectations of government services, leaders must prioritize talent development, intelligent risk-taking, data-driven decision-making, rapid experimentation, and innovation in their organizations.1

What is digital era?

The Digital Age is the fundamental transformation of government, business, the broader economy, and society caused by the advancement and adoption of new technologies that have enabled accelerated flows of information.

What is digital leadership?

Leading successfully in the digital age means bringing a new mindset, being comfortable with changing technology, and enabling a new type of organizational culture. To be a leader in the digital age is to be someone that can hone in on the unique approaches to leadership that are required in the modern workplace. This demands thinking, acting, and reacting differently. Government leaders have a great opportunity to harness the changes brought by the digital age to better serve citizens and support the workforce.

How are digital tools used in governance?

Digital tools can be applied to promote governance and expand public service delivery and public policy capacities. Artificial intelligence and algorithmic governance increasingly dictate public sector governance decisions. This chapter explores how digital technologies have been used by public administration to implement public policies and services. It also discusses how the use of digital tools for governance entails a new set of risks for governments and firms.

What is digital governance?

… Digital governance is an evolving concept for government in digital age, which combines information and communication technologies (ICTs) and government services (Dawes 2009). Governments are considered to be “smart” when they offer responsive, efficient and accountable public services relying on communication networks and information technology infrastructures. …

What influences American citizens’ attitudes about Open Government and Government 2.0?

The analysis suggests some noteworthy findings. Heavy users of e-government services and those with trust in government are likely to have positive attitudes toward the new phase of e-government, Open Government and Government 2.0. Socio-demographic conditions have indirect effects on citizen attitudes through the mediating effect of e-government use.

What are the failures of e-government?

These are partly attributed to the lack of balanced attention to both technical and social aspects in the implementation. However, there has been limited research on these aspects in the least Developed Countries. Objectives: Taking a socio-technical perspective, this study aims at exploring the extent of changes and effects in the implementation of e-government service-oriented initiatives in Rwanda, one of the Least Developed Countries. Methods/Approach: An empirical investigation was conducted, via interviews at 8 agencies during the period from January 2017 to May 2018. This involved two case projects, an Enterprise Content Management System and a One-Stop e-government system. Furthermore, government documents and online material were analyzed. Results: A number of changes in technology, processes and people aspects were faced in both projects. However, those changes are coupled with secondary effects; there is a need for a better fit between technical systems and social systems of organizations implementing e-government; a larger gap was identified in the first case project. Conclusions: Addressing the issues as a socio-technical system would contribute to improved work systems of agencies and better services.

What is e-Governance in government?

E-Governance involves government, internet and communication technologies (ICT), organizations, and society. It has expanded to include domains such as agriculture, services, knowledge management and so forth. The domains with their inherent social, cultural, and political factors influence adaptation and selection of the latest ICT innovations by E-Governance. Innovation scholars studied adaptation and selection in socio-technical systems and for effective transitions suggested the need for innovations to cumulate as stable designs; E-Governance systems are no different. In this paper, by examining the interoperations (i.e. interactions with rulesets) during development and deployment (situations) of E-Governance systems we can get insights into stable designs and transitions. The relationships that organizations exhibit among themselves and the coordination of their internal components can provide insights into interoperations (phenomena). We need to observe the phenomena in situations where it occurs; therefore, selected a case study method. To capture diverse analytic and heuristic situations, a multi-case study method is selected. The findings show that a technology-based solution achieves only transactional effectiveness and service delivery efficiency. For a successful transition, stabilization of designs is necessary which in turn requires interoperations that bring alignment of organizational internal components to the relationships and coevolution of other entities such as society.

How feasible is it to securely and effectively implement e-governance in a developed country?

The purpose of this research is to identify how feasible it is to securely and effectively implement e-governance in a developed country. The project uses Estonia as a case study, and analyses the path the country chose to take in order to achieve its current state of e-governance. The country’s answer to the existing risks embracing this transition included employing a distributed ledger technology and a proprietary solution acting as a data exchange layer, which promoted improvement on transparency and efficiency, and resulted on an increase on citizen’s trust. The study establishes a direct relationship between e-government and digital security, and compares Estonia’s level of preparedness in cyber security with other nations. This study also investigates the adoption of Cyber Situational Awareness program as an element of secure implementation of e-governance.

Why is electronic government important?

In recent years, most governments invested in the development of electronic government to improve government’s efficiency and provide better services to businesses and citizens. While rapid growth of information and communication technology in government can facilitate improved government service it may be accompanied with many security threats. E-government security is considered as one of the most important issues for achieving an advanced stage of e-government. A higher level of e-government security is required while the number of e-government services introduced to the user increases. Computer security is not just about technology and systems. It is also about the people that use those systems and how their vulnerable behaviors can lead to exploitation. In this paper, systematic review method is applied to identifying, extracting and analyzing the security weaknesses in e-government. It is aims to show the need of the security (technical and socio-technical) requirements to be concern into the e-government implementation.

How does the Federal Government think about digital information?

The Federal Government must fundamentally shift how it thinks about digital information Rather than thinking primarily about the final presentation—publishing web pages, mobile applications or brochures—an information-centric approach focuses on ensuring our data and content are accurate, available, and secure We need to treat all content as data18—turning any unstructured content into structured data—then ensure all structured data are associated with valid metadata 19 Providing this information through web APIs helps us architect for interoperability and openness, and makes data assets freely available for use within agencies, between agencies, in the private sector, or by citizens This approach also supports device-agnostic security and privacy controls, as attributes can be applied directly to the data and monitored through metadata, enabling agencies to focus on securing the data and not the device

What does the Federal Government do to build for the future?

As the Federal Government builds for the future, it must do so in a safe and secure, yet transparent and accountable manner Architecting for openness and adopting new technologies have the potential to make devices and data vulnerable to malicious or accidental breaches of security and privacy They also

What is the rich wealth of information maintained by the Federal Government?

The rich wealth of information maintained by the Federal Government is a national asset with tre-mendous potential value to the public, entrepreneurs, and to our own government programs This information takes many forms It can be unstructured content (e g press releases, help documents, or how-to guides) or more structured data (e g product safety databases, census results, or airline on-time records) Regardless of form, to harness its value to the fullest extent possible, we must adopt an information-centric approach to digital services by securely architecting for interoperability and openness from the start

Do federal agencies use CMS?

According to the State of the Federal Web Report, over 43% of federal agencies cur-rently do not use CMS solutions for publish-ing content online In many cases, the lack of CMS means maintaining and updating websites is an inecient, manual process


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